Policies

By booking a MovePerk rental, you agree to the following terms:

Rental Period. Each rental includes a 7-day rental period beginning on your selected delivery date and ending on your selected pickup date. Extensions are available at $40 per additional week.

Delivery & Pickup. MovePerk provides free delivery and pickup within our service area (Flagstaff, Kachina Village, and Mountainaire). You will receive totes at your specified delivery address on your delivery date and we will collect them on your pickup date.

Service Windows. You will select a preferred service window for delivery. We will confirm your exact delivery or pickup time after booking. Service windows vary by day of week.

Advance Notice. We require at least 48 hours' advance notice for all bookings.

Equipment. Your rental includes reusable plastic totes with lids and a dolly. All equipment remains the property of MovePerk and must be returned at the end of your rental period.

Use of Totes. Totes are designed for packing and transporting household items. Do not use totes for hazardous materials, liquids, or items exceeding 50 lbs per tote.

We expect normal wear and tear on our totes — that is covered at no additional cost.

Damage. If a tote is damaged beyond normal use (cracked, broken, or structurally compromised), a replacement fee of $15 per tote applies.

Loss. If a tote or lid is lost or not returned at pickup, a replacement fee of $15 per tote and $5 per lid applies.

Dolly Damage. If a dolly is damaged or lost, a replacement fee of $50 applies.

Condition. Totes must be returned empty and reasonably clean. Excessive dirt or debris may result in a $5 cleaning fee per tote.

We are reasonable — if something happens, just let us know. We will work with you to find a fair resolution.

Free Cancellation. You may cancel your order for free up to 48 hours before your scheduled delivery date. A full refund will be issued.

Late Cancellation. Cancellations within 48 hours of your delivery date are subject to a $25 cancellation fee. The remaining balance will be refunded.

Rescheduling. You may reschedule your delivery or pickup date at no charge with at least 48 hours' notice, subject to availability. Rescheduling within 48 hours may incur a $15 fee.

No-Show. If we are unable to deliver or pick up totes because the location is inaccessible (locked gates, no one present for a scheduled handoff, etc.), a $25 trip fee may apply.

Refunds. Approved refunds will be processed within 5–7 business days to your original payment method.